Challenges to implementation of change programmes in public enterprises:

Chavunduka, Desderio ; Makwanya, Naison ; Sifile, Obert (2015-01)


The performance of Zimbabwe’s public enterprises like TelOne has over the years gone down drastically. By the end of June 2010, the customer base for TelOne had fallen by almost half. The organization has been trying desperately to recover by employing various strategic change initiatives but without success. This protracted and chronic problem of change management programme failures has instigated this research. The main objective is to determine the source of the failure of change management programmes at TelOne. Literature reviewed points to three possible causes of change management failures i.e. resistance to change, inappropriate corporate governance systems and poor decision making. The hypothesis in this study was that failure of strategic change programmes was premised on management and workers’ resistance to change. Both qualitative and quantitative research philosophies were employed so as to increase the reliability and the validity of the findings. Direct and in-depth interviews, continuous and direct observation, attitude questionnaires were employed to collect data. A stratified random sample of 233 employees from TelOne was selected. The study confirmed that the way strategic change management programmes were being planned, implemented and evaluated at TelOne had serious shortcomings which seem to have made staff commitment to the organization so low that it has been replaced with compliance. TelOne needs to improve the managers’ autonomy in decision-making to reduce bounded rationality and to be guided by proper corporate governance principles in its operation